UNLIMITED MINUTES

Designed with both residential and business customers in mind, Packet8 allows anyone with broadband (high-speed) Internet access to use their regular phone to make UNLIMITED calls to anywhere in the U.S. and Canada . Packet8 subscribers get worldwide UNLIMITED In-Network calling to other Packet8 subscribers at no extra charge.

VOICEMAIL

Personalized voicemail is a service that allows callers to leave messages when you are not available to answer your phone. Packet8's voicemail permits you to record your own outgoing message, so that when calls are routed to your voicemail after a selectable number of rings, they will hear your voicemail greeting and have the option to leave a message. This is a Packet8 feature that is always free of extra charge.

CALLER ID

Caller ID allows Packet8 subscribers to view an incoming caller's phone number before answering the call. With caller ID, when your phone rings, the incoming caller's number appears on the display screen of your telephone. Obviously, your phone must have caller ID capability for this feature to be used. This is a Packet8 feature that is always free of extra charge.

CALL WAITING

Call Waiting permits callers to get through to you even when you are on the phone with another call. You will hear a beep indicating an incoming call. You will then be able to put your current caller on hold and answer the new call. You can continue to alternate between parties as often as you'd like. It's like having two lines while paying for only one. You'll never miss a phone call again. This is a Packet8 feature that is always free of extra charge.

How does it work? When you are on a call and the line beeps, simply press the flash button or switch hook. You will be connected with the waiting party and your original party will be placed on hold. Press the flash button or switch hook again, to reconnect to the original party and hold the waiting party. If a third caller tries to reach you they'll get a busy signal or be forwarded to voicemail.

CALL RETURN *69

Call Return is a service that allows you to automatically call back the last incoming call whether you answered it or not, without having to dial the number. To call back the last party that called, dial the call return feature code *69. This is a Packet8 feature that is always free of extra charge. To use the feature: Pick up the phone. Press *69 and stay on the line to automatically ring the last number that tried to phone your number.

CALL WAITING DISABLE *70

You can disable call waiting on a per call basis and send all new callers to voicemail or present a busy tone if voicemail is disabled while you are on a phone call. By dialing *70 before making your call, you disable the call waiting for that call. This is a Packet8 feature that is always free of extra charge.

CALL WAITING ID

Calling Waiting ID allows your phone to display the number of another caller while on the phone. Call Waiting must be enabled for Call Waiting ID to display. This feature requires that you have a telephone with built-in Caller ID capability and a display or an external Caller ID box with a display. This is a Packet8 feature that is always free of extra charge.

CALLER ID BLOCKING

You can prevent your phone number from being displayed when calling, by using Calling Line ID Delivery Blocking. This feature allows you to block your number from being shown when calling other numbers. You have the choice of turning it on or off for all calls from your account manager. This is a Packet8 feature that is always free of extra charge.

To employ Caller ID Block on all outgoing calls:
1. Go to your personal online account page
2. Select your particular Packet8 account
3. Click "Account Details" tab
4. In "Account Settings" select "Edit Settings" tab
5. Inside the "Block my phone number when making calls" select your preference

CALL FORWARDING

Call Forwarding allows you to forward all your incoming calls to a different phone number, such as your home, friend's house, office or cell phone. Call Forwarding makes your life easier because it gives you the control you want. Turn it on when you need it. Turn it off when you don't. Note that the number you forward your calls to must be permitted by your outgoing calling plan. When calls are forwarded, your original Packet8 line will also ring simultaneously. This is a Packet8 feature that is always free of extra charge.

To employ call forwarding:
1. Go to your personal online account page
2. Select your particular Packet8 account
3. Click "Account Details" tab
4. In "Account Settings" select "Edit Settings" tab
5. Inside the "Forward my calls to:" window, input the 11-digit telephone number

THREE-WAY CALLING

Three-way calling allows you to create an instant conference call between yourself and other two parties. No special equipment is required to use Three-way calling. This is a Packet8 feature that is always free of extra charge.

To initiate a Three-Way Call:
1. While you are on a call press the flash button or switch hook on your phone.
2. When you get a dial tone, dial your second contact.
3. When the second contact answers, press flash or the switch hook again.
4. Immediately, you and your two contacts will be connected on a conference call.

Three-way calling behaves like two individual phone calls made from your account at the same time. If you are on Packet8's Unlimited plans, both calls are completely free.

ONLINE ACCOUNT MANAGEMENT AND BILLING

Save time and money with Packet8's Online Account Management and Billing. Online billing lets you view, automatically pay and analyze your billing statement all through an Internet connection. Because Packet8 does all billing online, you eliminate all the paperwork and the need for stamps. This helps us keep our costs low, which we gladly pass on to our users for great savings. Still, some users need a hard copy of their invoices for record keeping purposes. You can print a billing history at any time from the billing tab of your account manager.

Packet8's online billing is designed to be convenient for you to view an itemized call history of both inbound and outbound calls. You can also view current and previous invoices, billing and charge summaries, monthly usage summary, and payment history. Packet8's online account allows you to manage the configuration of your packet account including turning off voicemail, setting the number of rings before going to voicemail, and forwarding your phone to an alternate location. This is a Packet8 feature that is always free of extra charge.

CHOOSE YOUR AREA CODE REGARDLESS OF LOCATION

Packet8 allows you to choose a phone number from any of the available rate centers, regardless of where your Packet8 phone will be physically located. Packet8 asks you to specify the "rate center" (calling area or city name) that you would like to have assigned to your account. There can be many rate centers within one area code. With Packet8, you can request a rate center that is local to those who call you the most. Rate center selection does not affect your Packet8 calling rates.

When you make calls from your Packet8 account, all calls within the United States and Canada are included with your flat rate Packet8 service. On all of our calling plans, calls between two Packet8 subscribers are always free and unlimited, anywhere in the world. Remember: Packet8 is available to you even if we do not have your local area code or rate center. Your Packet8 area code and phone number is only used for inbound calls. If a more desirable rate center later becomes available, Packet8 will assign a new number to your account. This is a Packet8 feature that is always free of extra charge.

DO NOT DISTURB - *78 activates, *79 deactivates

The Do Not Disturb (DND) feature allows you to send all incoming calls to your voicemail without ringing your phone. This is a great feature for giving yourself a little quiet time. To activate DND, simply dial *78 on your Packet8 phone. A modified dial tone is presented to the user indicating DND is enabled. Dial *79 to deactivate. This is a Packet8 feature that is always free of extra charge. (Note: if in your account setting voicemail is turned off, the incoming caller will receive a busy signal when DND is enabled.)

ANONYMOUS CALL BLOCKING - *77 activates, *87 deactivates

Callers who block their identity to avoid being screened by Caller ID can be handled by this useful feature. Anonymous Call Blocking can be enabled to send these callers directly to your voicemail. A modified dial tone is presented to indicate when anonymous call blocking is enabled. This is a Packet8 feature that is always free of extra charge. Simply dial the code *77 to activate this service and *87 to deactivate. (Note: if in your account setting voicemail is turned off, the caller will receive a busy signal when Anonymous Call Blocking is enabled.)

PHONE-BASED CALL MANAGEMENT

Packet8 allows you to use your telephone keypad to change you voicemail and call settings as well as your peronsal access password. How it's done: Dial 012-0005 from your Packet8 phone, enter your password when prompted and then select "1"
for voicemail, "2" for call settings or "3" for "Personal Access Password." Follow the voice prompts to make the changes desired.

FAX (available soon)

All Packet8 lines can have fax machines connected to them and bill at normal calling rates.

LOCAL NUMBER PORTABILITY (LNP)

The process can take up to six weeks to complete. Packet8 will provide a temporary phone number during the process as well as turn off old service with a customer signed LNP Authorization form.

ENHANCED 911

The three-digit telephone number "9-1-1" has been designated as the "Universal Emergency Number," for citizens throughout the United States to request emergency assistance. It is intended as a nationwide telephone number and gives the public fast and easy access to a Public Safety Answering Point (PSAP). With the emergence of cellular and Internet telephone services, there is demand to deliver a comprehensive 911 solution from these telecommunication mediums as well. Packet8 is the first Internet residential telephone service to offer "Enhanced" 911 (E911) service which automatically routes calls and computer-based "screen pops" of caller information to emergency personnel at local Public Safety Answering Points (PSAPs). Because Packet8's E911 call data is routed as emergency traffic and is accompanied by E911 caller information, callers receive the same response from emergency personnel that they are accustomed to receiving from legacy, switched telecommunications 911 services provided by traditional telephone carriers.

Packet8's E911 also provides emergency operators with a caller's location information. This information could be vital for cases where the caller is unable to reveal or communicate their whereabouts because of the emergency condition. 8x8, a signatory to the Voice on the Net Coalition/NENA (National Emergency Number Association) statement of principles, has been working with its commercial partners and NENA to rapidly deploy E911 services to Packet8 subscribers. Until now, Internet telephone service providers have either not supported 911 emergency calls or have utilized simple "10-digit routing" technique to pass 911 calls to non-emergency, telephone numbers. These "10-digit routing" techniques typically resulted in 911 calls being connected to a variety of locations including non-emergency or administrative lines of PSAPs, the "crime-not-in-progress" number of a police station, or, in some instances, invalid numbers. Packet8's E911 service, developed in partnership with Level3 Communications (Nasdaq : LVLT), eliminates these issues, and delivers on the principles outlined in 8x8's past agreements with NENA. Upon signing up for this optional Packet8 service, 8x8 will take down vital information of your stationary location so that in the unfortunate event where emergency E911 services are required you will be automatically routed to the correct group and location handling standard 911calls.

Cost: $1.50 per month, $9.95 activation fee

VIRTUAL PHONE NUMBER

A Virtual Phone Number is a second number that when called rings to a primary Packet8 line. Virtual Phone Numbers can be from most area codes in the U.S., thereby providing enormous savings to people phoning you from that selected area code. Virtual Phone Numbers virtually eliminate long-distance phoning charges for anyone calling within that numbers' area code. As example, you may live in California and have a child going to school on the east coast. If you subscribe to a virtual phone number with your child's college's area code, any call the student makes to that Virtual Phone Number which Packet8 automatically routes to your primary phone line is a local, toll-free call. All you pay is the small monthly fee for the Virtual Phone Number. For businesses, in addition to saving their customers and potential customers money, by permitting them to make a call to a number in their local area code, Virtual Phone Numbers allow the enterprises to show a local presence in a geographic area without physically residing there. Just as your primary Packet8 number does not necessarily need to be tied to your actual geographical location, virtual phone numbers can be taken out from any of your business contacts' local area codes.

As an example, suppose you are a snow ski manufacturer based in Alabama while your biggest customers are located in Seattle, WA, Denver, CO, St. Cloud, MN and Albany, NY. All you pay is the small monthly fee for the four different Virtual Phone Numbers, each with an area code of the four different hubs of your business activity. Now, your customers never have to dial long distance to place an order and feel your right next door. Virtual Phone Numbers cost .95 per month, with an .95 activation fee and can only be added to Freedom Unlimited, Plus and Virtual Office service plans. How Does It Work? Virtual Numbers work like email address aliases. In the same way that you can have more than one email address point to the same email account, you can have more than one Packet8 number link to your Packet8 primary number. Behind the scenes, the Packet8 Call Routing Network points your Virtual Number calls to your primary line. This transfer is just as fast and seamless as any other Packet8 phone call. How Can I Get a Virtual Number?

1. Sign up and active Packet8 account, if you don't have one already.
2. Log into your account page.
3. Click on "Add a Virtual Number" from the "Upgrade Plan Tab" on your account page.